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Basic Trouble Shooting

Start Here

The first things to do!

This user guide is to help troubleshoot Movies (VOD) & Boxsets (Series) not playing with just a revolving white circle.

What You Need To Know

There are 2 built in video players embedded in the app EXO & VLC. We use 2 video players due to the amount of different streaming formats and we wanted to be able to play all of them.

There is no 1 video player that is compatible with all formats, occasionally you may have to change the player from one to the other for the stream to play. This is done easily from the app settings. See video below.

App Settings

From the main screen click on the settings icon located bottom right, now click player, change the video player to the corresponding EXO or VLC, click ok, now click back and try.

Let Us Do It For You!

Secure remote support

Remote Technical Support

We connect to your device remotely using the AnyDesk App, the AnyDesk App ensures secure and reliable remote device connection for our Tech Support Team to help live. You actually watch us control your device!

Your Security Is Our Priority

We use military-grade TLS technology to ensure your device is protected from unauthorized access. RSA 2048 asymmetric encryption verifies every connection. Using encryption technology and incessant verification of connections ensure end-to-end privacy and protect your data.

You need to install the AnyDesk App

Simple basic install of  the AnyDesk app will let us connect and take over from you, you can watch our Tech Support Team Live!

The App can be downloaded below from the downloads section.


Open a web browser on your device and navigate to the support centre Link here

Scroll down to the downloads section below and pick the Android Support.

The download should start automatically or if prompted to download apk file click yes. Once the download has finished click install when prompted.

Contact us via WhatsApp.   (+44) 7988 302 451

We will do everything we can to help!